1. Introduction
Welcome to the Hop-On Hop-Off Unlimited Rides service ("Service") in Boracay, provided by Hop-On Hop-Off ("Company"). These Terms and Conditions ("Terms") govern your use of our Service. By purchasing tickets and utilizing the Service, you agree to adhere to and be bound by these Terms.
2. Non-Refundable Policy
2.1. Tickets purchased through our website, at sales booths, on board, and at any point of sale are non-refundable and non-transferable.
2.2. Once a booking is confirmed, cancellations or modifications are not permitted under any circumstances.
3. Discount Policy
3.1. The rates provided on our website and on-ground are already discounted with permit number DTI Fair Trade Permit No. R5-AKL-01-026, Series of 2025.
3.2. Additional discounts are neither available nor applicable beyond the rates provided.
4. Booking and Payment
4.1. All bookings must be made through our official website or at our sales booths.
4.2. Full payment is required at the time of booking or purchase.
4.3. Accepted payment methods include major credit cards and other online payment options as specified on our website, as well as cash or other payment methods at sales booths, on board, and at any point of sale.
4.4. Upon successful payment, a confirmation email with booking details will be sent to the provided email address for online purchases.
5. Service Availability
5.1. Service availability may be affected by weather, operational constraints, or unforeseen circumstances. We reserve the right to change or cancel routes, schedules, and services without prior notice.
5.2. If significant changes occur, we will try our best to inform affected customers.
6. Code of Conduct
6.1. Passengers are required to adhere to the instructions of our staff at all times.
6.2. The Company reserves the right to refuse service to any individual exhibiting unruly, disruptive, or inappropriate behavior.
7. Liability
7.1. The Company is not liable for any personal injuries, loss, or damage to personal belongings during the use of the Service.
7.2. Passengers are responsible for their own safety and must comply with all safety guidelines provided by the Company.
8. Privacy Policy
8.1. The company is dedicated to safeguarding your privacy.
8.2. Personal information collected during the booking process will be used solely for the purpose of providing and improving our services, and will be handled in accordance with applicable data protection laws.
9. Governing Law
9.1. These Terms are governed by and construed in accordance with the laws of the Philippines.
9.2. Any disputes arising from or related to these Terms or the Service will be subject to the exclusive jurisdiction of the Philippine courts.
10. Contact Information
10.1. For any inquiries, assistance, or further information, please contact our customer support team at:
- Email: support@hohoboracay.com
- Phone: +63 920 522 1783
Acknowledgment
By utilizing our services, you confirm that you have read, comprehended, and consented to adhere to these Terms and Conditions, including any subsequent modifications or updates. Regular review of these Terms and Conditions is recommended to stay informed about your rights and obligations as a user.
